QUALIFICATIONS AND EXPERIENCE
2008 - present IP Network Engineer at UPC Polska sp. z o.o.
- Projects management.
- Identify new platforms for support and identify key operational requirements
- Performing performance reviews and evaluations of a team
- Creating and/or modifying staff evaluation matrices.
- Maintaining and enhancing the monitoring capabilities of the operation centre
- Assisting to research new technologies and make recommendations to other departments and managers
- Docsis, EuroDocsis, HFC
- IT / IP Provisioning, configuration and administration of CMTS (Cisco/Casa/Arris) routers/switches Cisco and Juniper devices.
- LDAP and MySQL database management, PHP, Perl scripts
- DHCP/DNS Systems configuration and administration (CNR, PowerDNS, Bind)
- Unix/Sun/BSD/Linux/Windows server management
- Linux firewall management
- IP address management and monitoring (Spectrum, HP Open View, SNMP traps)
- Problem analysis in VoIP based environment. (SIP, MGCP)
- Voip SoftSwitch management (Nokia Siemens Networks iSMC)
- Transmode TCS-PT-TM Operation and Maintenance of fiber links & hardware
2006 - 2008 Tier 2 Network Analyst and Supervisor at Guest-Tek
- Overseeing the day-to-day operations and deployments in over 3300 clients globally
- Supervise a 24 x 7 Call Center team (in two counties Canada and Poland) to maintain and troubleshoot a production platform and network design across a global environment (North America, Europe, and Asia)
- Responding to escalated issues from the Hotel General Managers
- Monitoring various queues (Call Center, NOC, QBoss, Server Alerts, monitoring consoles and CallRx) to ensure that client issues and requests are being addressed, documented, and resolved in a timely manner.
- Maintaining and enhancing the monitoring capabilities of the call centre.
- Creating a culture where all individuals provide input and set very high standards/goals that are aligned with the broader business strategy and the company future goals.
- xDSL, 802.11 wireless Ethernet, DOCSIS HFC networks configuration
- Linux firewall management (iptables, ipchains)
September 2005 - January 2006 IT support at JetMedia
- Developing & testing of new technology products
- Technical expertise and guidance
- Performing performance reviews
- Project management.
- Linux server configuration
- Narrowcasting content management
2003 / 2004 Instalation of Stowarzyszenie Sympatykw Nowych Technologii (SSNT) a cat5 based network.
2003 Graphic designer in Drukpol poligraphic company which prints in flexo.
2000 - 2001 sound engineer / sound engineer assistant in Orca Ltd. Music Records Company and Studios.
June / August 2000 - Sound engineer assistant for producer Cameron Jenkins in Livingstone Studios, London, UK.
1998 - 2002 Installation and administration of Orca Ltd. Company LAN network.
EDUCATION
2001 Music Industry Overview course IN ENTS group, London, UK
2000 / 2001 Sound Recording And Music Technology Diploma in Islingnton Music Workshop, London UK
1999 / 2000 Media Arts with Photography (BA) in Thames Valley University in London, UK
June 1999 A levels German, Polish , English
1997 1999 Duff Miller Sixth Form College, Kensington, London.
SUMMARY
- Over 6 years of experience in System Administration, Network Configuration and IT support
- Knowledge of the development process and life cycle
- Exceptional organizational and team performance abilities
- Create and execute project work plans and revises as appropriate to meet changing needs and requirements
- Strong project management skills and ability to manage multiple projects at the same time
- Wide range of technology exposure to many different technologies
- Proven ability to work well under minimal supervision
- Excellent oral and written communication skills
LANGUAGES:
Polish, English, German
INTERESTS:
People, networks, technology, gadgets, news
CONTACT:
Jacek Borkowski
tel. +48 509 284 567